HIRTA is open to anyone for any reason. HIRTA is committed to ensuring no person is excluded from participation in, or denied the benefits of its transit services on the basis of race, age, disability, religion, color, sex or national origin, as protected by Title VI of the 1964 Civil Rights Act. Services are open to the general public, including persons with disabilities, as required by the American's with Disability Act.

You can schedule your ride by doing one of the following:

• Call us at 1 (877) 686-0029 
• Email us at erides@ridehirta.com
• Use the HIRTA On Demand app

Click here to download on the Apple App Store.

Click here to download on the Google Play Store.

You can pay the appropriate fare by a number of different ways:

• Exact change when boarding the bus
• You can load a balance onto your account so that future fares are deducted automatically
• You can pay directly in the HIRTA On Demand App
• HIRTA Bucks. HIRTA Bucks will no longer be sold as of July 1, 2024. Existing HIRTA Bucks can still be redeemed. For a safer option, you can load a balance or pay directly in the HIRTA On Demand App.
• Checks mailed or given to your driver.

Checks made payable to:

HIRTA

2824 104th St

Urbandale, Iowa 50322

The driver may arrive 10 minutes earlier or 10 minutes later than your scheduled time. Please be ready at the beginning of this 20-minute window to avoid missing your ride.

Children under the age of 3 must be accompanied by an adult.   

Caregivers ride for free while escorting their person, however,  we do need to know if a caregiver will be riding to make sure we have proper seating available.

For times like this, we will schedule your trip on a will-call basis. This means you can call us when your appointment is done and we will send a driver to pick you up.  

Please contact our customer service team. They can help with this!

Click here to email. Click here to call.

If it's a last minute cancellation, please call as soon as possible.

You can also download the HIRTA On Demand smartphone app for free!

• Click here to download on Android. 
• Click here to download on Apple.

Please contact our Communications Manager, Amber!

Click here to email Amber. Click here to call.

If you are a rider and have a question about your balance, click here to email our customer service team. Click here to call.

If you have a business billing question, contact HIRTA's accountant, Chris. Email him by clicking here.

For a compliment, please email us by clicking here!

For a complaint, click here to email HIRTA's executive director. 

Please visit our policy page for information on how to file a complaint if you believe there has been a policy violation, discrimination or major issue.

Please contact our Mobility Outreach Coordinator, Danny!

Email him by clicking here.

Contact our Business Development, Brooke. Click here to email her. Click here to call.

Please visit our business info page or contact our Business Manager, Brooke. Email her by clicking here.

You can check out our Volunteer Program page by clicking here. To reach our Volunteer Coordinator, Mildred, you can email her by clicking here.

From leadership to operations, safety is the number one goal of every HIRTA employee. 

We practice a culture of safety and emphasize that in our hiring process. This includes, employee selection, orientation, training, education, and management support. 

Our drivers and other staff are expected to look out for the safety of all of those we transport each day. That same protection is given to those who depend on each of us to do our jobs without shortcuts that can cause injuries. Safety is continually stressed and reinforced throughout our day-to-day operations, in our employee reviews, and at team meetings.

HIRTA is governed by a 7-member board. Every Janaury, one member of each of our 7 counties Board of Supervisors is appointed for a one-year term.

Click here to visit our board page.

HIRTA is funded by Federal, State and County sources, some cities, specific program funds, some United Ways,  passenger fares, and advertising revenue.

To see a breakdown, click here.

HIRTA provided 99,536 rides from 12/1/2022 through 12/1/2023. We provided 53,321 hours of service and had 2,641 active riders. 

Rides requested broken down by county: 

Boone:  13,299

Dallas:  10,389

Jasper:  17,358

Madison:  16,059

Marion:  6,582

Story:  45,996

Warren:  13,744

Other (multiple locations): 17,868

Our fleet includes more than 80 vehicles including light-duty buses, mini-vans, 2 MV-1's  and 9 passenger conversion vans.

HIRTA plays a notable role in economic development and the strength of each community within our 7-county region and into the Des Moines metro. HIRTA continuously evaluates ways to improve how we serve our riders and their communities.